عربي
Jobs & Scholarships
University Website/ Aqaba Branch
Contact Us
Quick Links
Registration
UJ Hospital
Library
Language Center
UJ News
Regulations
Learning Guide
E-Learning
Employee Portal
Phonebook
UJ Yearbook
Policies, Procedures and Forms
How to Apply
About Us
Our Strategy
Dean's Message
Successive Deans
Deanship Office
School Board
Facts & Figures
Faculty Members
Previous Faculty Members
Administrative Staff
Organizational Chart
Departments
Business
Accounting
Finance
Programs
Undergraduate
Graduate
Others
Faculty Facilities
Education & Research
Sports
Social Entertainment
Other Facilities
Acheivements
Miscellaneous
Forms
Collaboration
Conferences
About Us
Our Strategy
Dean's Message
Successive Deans
Deanship Office
School Board
Facts & Figures
Faculty Members
Previous Faculty Members
Administrative Staff
Organizational Chart
Department
Business
Accounting
Finance
Programs
Undergraduate
Graduate
Others
Faculty Facilities
Education & Research
Sports
Social Entertainment
Other Facilities
Acheivements
Miscellaneous
Forms
Collaboration
Conferences
Contact Us
عربي
School of Business - Department of Business
Administrative Staff
Study Plans
Research
Courses
Programs
Academic Staff
Strategy
Dept. Home
( Total Quality Management)
Course Description :
Quality is a key concern of almost all organizations. High-quality goods and services can give an organization a considerable competitive edge. Good quality reduces the costs of rework, waste, complaints and returns and most importantly, generates satisfied customers. Some operation managers believe that, in the long run, quality is the most important single factor affecting an organization’s performance relative to its competitors. Even when a good-quality operation is designed and its activities planned and controlled, the quality manager’s task is not finished. Total quality management (TQM) has probably been the most significant approach to managing operations improvement. Quality Management: Creating and Sustaining Organizational Effectiveness, Second Edition explores how quality management has progressed from an emphasis on the management of quality to a focus on the quality of managing, operating, and integrating customer service, marketing, production, delivery, information, and finance areas throughout an organization's value chain. This course is designed to enable students to recognize the cornerstones of creating and sustaining organizational effectiveness, this is based on key quality initiatives, including Six Sigma, the Malcolm Baldrige National Quality Award, ISO 9000, lean manufacturing, and value creation.
Pre Request :
Credit Hour :
Department :
Business
Program :
Course Level :
Bachelor
Course Outline :
Total Quality Management Syllabus- 2015.pdf